COMM 205 Lecture Notes - Lecture 1: Creative Problem-Solving, Web Conferencing, Web 2.0

• School: Concordia University
• Department: Commerce
• Course: COMM 205
• Professor: Philipe Colas

Document Summary

Explore the challenge: identify the challenge, gather information and clarify the problem. Generate ideas: come up with many ideas to solve the problem, and pick the most promising ideas. Implement solutions: select and strengthen solutions, and plan how to bring your solution to life and implement it. Skills job seekers should offer (highest to lowest) Don"t eavesdrop(secretly listening to conversation) or otherwise spy on others. Internal communication: exchanging ideas, messages with superiors, co-workers and subordinates. Functions of internal communication: clarify procedures, policies, inform management of progress, develop new products and services, persuade employees or management, coordinate activities, and evaluate & reward employees. External communication: communicating externally with customers, suppliers, government, and the public. Functions of external communication: answering inquiries about products or services, persuading customers to buy products or services, clarifying supplier speci cations, issuing credit, collecting bills, responding to government agencies, and promoting positive image of the organization. Enables communicators to see facial expressions and hear voice expressions.