COMM 212 Lecture Notes - Lecture 5: Etiquette In Technology, Instant Messaging
1 Feb 2017
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Document Summary
Memos: a specially formatted document that is generally internal or sent within an organization. They can include reminders, instructions, and records of actions, decisions, data-gathering tools, and aids to problem solving. They are fast, efficient, and distinctive in structure, less formal than a letter, usually one page long and focus on one topic. E-mail: a channel for both internal and external messages. Longer memos require additional formatting techniques such as headings, subheadings, boldfaced font, and bullet listed, numbered listed. It has a two-part structure: heading (date, person addresses, subject ) and the message. Memo headings: to (receiver"s name, job title, list names in alphabetical order or order of importance), from (sender"s name), subject (one line long- cost reduction estimate for. Review), cc (carbon copy- lists of others receiving the memo) Italics are used for emphasis or to distinguish foreign words. A list is used to give order and emphasis to important information.
