COMM 222 Lecture Notes - Lecture 9: Flight Attendant, Job Satisfaction, Trait Theory
8 Dec 2018
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Document Summary
Personality is based on genetic predispositions and past experiences. Situational: revolves around the environment or setting of the organization. Strong situation: red light, cop pulling you over. Trait activation theory: traits demonstrate themselves when the situation calls for them. Interactionist implications: -must put employees in right place, no one best personality. Openness to experiences: curious, original vs dull, imaginative. Extraversion: sociable talkative vs. shy, withdrawn salesman, flight attendant, cashier. The big five relate to motivation, job satisfaction and life satisfaction. Internal: opportunity to control their own behaviour comes from within. Intrapersonal skills: problem solving, critical thinking, risk taking. Cultural awareness: company goals, social norms of organizations. Positive: increases or maintains the probability of a behaviour by adding a stimulus to the situation. Negative: increases or maintains the probability of a behaviour by removing a negative stimulus to the situation. If you stop reinforcing, behaviour will not persist. Punishment: adding a negative stimulus to decrease behaviour.
