EDUC 240 Lecture Notes - Lecture 9: Diversity Training, Total Quality Management, Customer Service
21 Mar 2018
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Document Summary
The total quality management (tqm) process: ofte(cid:374) (cid:396)e(cid:395)ui(cid:396)es sig(cid:374)ifica(cid:374)t cha(cid:374)ges i(cid:374) e(cid:373)ployees" skills a(cid:374)d the way employees work, requires a systematic process of continual improvement. Orientation training: the concept that refers to programs that introduce new employees to their jobs, the people they will be working with, and the organization. Team training: according to the textbook, team training is designed to improve the functioning and effectiveness of teams in areas like: Customer service: this type of training is normally informal in nature, employees trained in customer service must have ability and motivation in order to perform effectively. Technical skills training: employees can take technical skills training to add competitiveness to their organizations. Information technology training: the concept that refers to training programs that focus on the use of computers and computer systems. It is projected that the need to provide computer-related training to employees will soon start to increase.
