MANA 466 Lecture Notes - Lecture 5: Intelligent Input Bus, Kinesics, Proxemics
31 Oct 2016
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Document Summary
Chapter 13: international negotiation & cross cultural communication. Process of making business deals across national & cultural boundaries. A lot of business transactions require successful negotiation & accompanying cross-cultural communication. Thus, all cultural communication components (verbal/non-verbal) must be analyzed to ensure a successful negotiation. Attribution errors (interpretation of exchanges- verbal & non) must be. Words provide concept of understanding the world. Whorf hypothesis: language determines nature of culture. Low-context languages: direct & explicit (european, eng. High-context languages: indirect & implicit (asian & arabic lang. ) Face to face communication that is not oral; including that enhanced/supplement spoken communication. (smiles, gestures, etc. ) More linguistic skills than just speaking a language/translating written documents. Technical knowledge & vocabulary to deal w/technical details in business. Ensure accuracy & common understanding of agreements. Apologize for inability to speak in local language. Watch for feedback & understanding by looking at eyes. Con rm key components of message to ensure proper comprehension.
