NSG3 Lecture Notes - Lecture 2: Active Listening, Eye Contact, Intentionality
4 Apr 2018
School
Department
Course
Professor
Document Summary
254 258 (potter perry: canadian fundamentals of nursing) Therapeutic communication techniques: specific responses that encourage the expression of feelings ideas and convey acceptance and respect. Active listening: to be attentive to what the patient is saying both verbally and nonverbally (soler). S sit facing the patient: indicates interest in conversation. O open posture: suggests receptiveness to what the patient says. L lean toward the patient: indicates interest in the interaction. E eye contact: conveys involvement and willingness to listen to what the patient is saying. R relax: communicates a sense of being relaxed and comfortable to the patient. Observations must be made on how the patient looks, sounds, and acts. Stating observations helps start conversations with shy or quiet people. Observation: witnessing without judgment about what is happening. (eg. you look tired, were you up all night? ) Assumption: unwarranted conclusions about the patient without validating them. (eg. you look tired. )
