Class Notes (835,263)
Canada (509,050)
HOSF 1095 (5)
Lecture

Front Office Operations Week 1

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Department
Hospitality
Course
HOSF 1095
Professor
Adam Fikis
Semester
Winter

Description
Front Office Operations Adam Fikis Week #1 1. What can we learn from this course? 1) This course explores the complexities of managing a Front Office Department from financial, procedural and technological perspectives. 2) Students will utilize industry software to further understand how to respond to the needs of the guest in a hotel. 3) Students will learn how to enhance the customer experience by providing seamless service delivery. 2. Lodging Classification – Services Hotels can be classified based on the services offered: Limited Service & Full-Service.  Limited Service: Offers limited Food & Beverage, sometimes none at all Examples: Days Inn, Holiday Inn
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