HOSF1095 Lecture Notes - Lecture 3: Loyalty Program, Energy Management System, Property Management System
24 Feb 2013
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Adam fikis week #3: the guest cycle. Room types: single, double, triple, quad, queen, king, twin, double- double, studio, mini-suite or junior suite, suite, connecting, adjoining, adjacent. Occupied: a guest is currently registered to the room. Complimentary: the room is occupied, but the guest is assessed no charge for its use. Stayover: the guest is not expected to check out today and will remain at least one more night. On-change: the guest has departed, but the room has not yet been cleaned and readied for resale. Do not disturb: the guest has requested not to be disturbed. Sleep out: a guest is registered to the room, but the bed has not been used. Skipper: the guest has left the hotel without making arrangements to settle his or her account. Sleeper: the guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room"s status.
