Class Notes (1,017,747)
CA (584,751)
HOST (10)
Lecture 3

HOSF1095 Lecture Notes - Lecture 3: Loyalty Program, Energy Management System, Property Management System

7 pages65 viewsWinter 2013

Department
Hospitality
Course Code
HOSF1095
Professor
Adam Fikis
Lecture
3

This preview shows pages 1-2. to view the full 7 pages of the document.
Front Office Operations
Adam Fikis Week # 3
1. The Guest Cycle
Pre-Arrival
Reservations; guest folio
Arrival
Full-service: uniformed staff at entrance
Registration
Establishment of credit
Pre-Arrival
Arrival
Occupancy
Departure
You're Reading a Preview

Unlock to view full version

Only half of the first page are available for preview. Some parts have been intentionally blurred.

Room Types: Single, double, triple, quad, queen, king, twin, double-
double, studio, mini-suite or junior suite, suite, connecting, adjoining,
adjacent
Occupancy
Coordinating guest services
Guest relations
Security
Posting of charges
Night audit
Departure
Check-out
Guest history file
Account settlement
Late charges
2. Room Status Terminology
Occupied: A guest is currently registered to the room.
Complimentary: The room is occupied, but the guest is assessed no charge
for its use.
Stayover: The guest is not expected to check out today and will remain at
least one more night.
On-change: The guest has departed, but the room has not yet been cleaned
and readied for resale.
Do not disturb: The guest has requested not to be disturbed.
Sleep out: A guest is registered to the room, but the bed has not been used.
You're Reading a Preview

Unlock to view full version


Loved by over 2.2 million students

Over 90% improved by at least one letter grade.