HOSF1095 Lecture Notes - Lecture 3: Loyalty Program, Energy Management System, Property Management System
This preview shows pages 1-2. to view the full 7 pages of the document.
Front Office Operations
Adam Fikis Week # 3
1. The Guest Cycle
Reservations; guest folio
Full-service: uniformed staff at entrance
Establishment of credit
Only pages 1-2 are available for preview. Some parts have been intentionally blurred.
Room Types: Single, double, triple, quad, queen, king, twin, double-
double, studio, mini-suite or junior suite, suite, connecting, adjoining,
Coordinating guest services
Posting of charges
Guest history file
2. Room Status Terminology
Occupied: A guest is currently registered to the room.
Complimentary: The room is occupied, but the guest is assessed no charge
for its use.
Stayover: The guest is not expected to check out today and will remain at
least one more night.
On-change: The guest has departed, but the room has not yet been cleaned
and readied for resale.
Do not disturb: The guest has requested not to be disturbed.
Sleep –out: A guest is registered to the room, but the bed has not been used.
You're Reading a Preview
Unlock to view full version