NRS 426 Lecture Notes - Lecture 3: Interprofessional Education, Organizational Culture, Knowledge Translation
Document Summary
Staff must know how to communicate effectively and work collaboratively in teams so that appropriate information is shared in a timely manner. To encourage medication of the part of everyday work healthcare organizations must emphasize the importance of teamwork: provide team training, eliminate hierarchy, delineate roles and responsibilities, enforce a zero tolerance policy for disruptive behavior. Improving communication requires a systems approach, including creating a culture that empathizes open communication has a crucial component of safe quality care. Communication tools may include interdisciplinary assessment forms, medication order forms, progressive notes, timeouts, read backs, and briefings. Regardless of whether the tool is written or verbal effective communication should: be user-friendly, take middle time and effort to use or complete, convey comprehensive information efficiently, encourage multidisciplinary collaboration, limit the possibility for errors in communication. Systems that foster good communication lessen the impact of stress and workload while flattening hierarchy and encouraging collaboration.
