HIST-281 Lecture Notes - Lecture 17: Total Quality Management, Quality Management, Production Quota
Document Summary
The case begins with bob smart, who has just been hired as the director of quality assurance at the greasex manufacturing plant. At the time bob was hired, the plant was operating with a staff of 1635 people. Bob was hired primarily because there were several serious quality control issues within the company that need fixing (sulyma, Based on the evidence set forth in the case, it is apparent that there are a variety of quality concerns and challenges that bob needs to address. Although quality assurance is the primary focus of bob"s work, it is important that he observes and analyses every aspect of the problem to determine the best plan of action. An effective way to analyse these issues is to identify each issue individually and place them into categories. The four categories that will be discussed are methods, materials, people, and machines.
