BUSA 250 Lecture Notes - Lecture 5: Customer Retention

• School: McGill University
• Department: Business Admin
• Course: BUSA 250
• Professor: Marc Ducusin

Document Summary

Skills and interests, special skills that may be relevant (computer, languages, etc. , topics for potential interview questions. Your experience is relevant: did you work as a waiter, lifeguard, worker, tutor, or salesperson, did you, provide customer service, contribute to a team, work under pressure, resolve conflicts, handle deadlines, display leadership, you may have transferable skills. Sales associate, cashier: upheld the (cid:271)ra(cid:374)d(cid:859)s high-end standards with professionalism and team spirit, ensured a positive customer service experience while multitasking efficiently, trai(cid:374)ed (cid:374)e(cid:449) e(cid:373)plo(cid:455)ees i(cid:374) (cid:272)o(cid:373)pa(cid:374)(cid:455)(cid:859)s (cid:271)est pra(cid:272)ti(cid:272)es to (cid:373)a(cid:454)i(cid:373)ize (cid:272)usto(cid:373)er rete(cid:374)tio(cid:374) Purpose: gra(cid:271) e(cid:373)plo(cid:455)ers(cid:859) atte(cid:374)tio(cid:374, generate interest in your resume, demonstrate your interest in the job, highlight your related skills. Format: body paragraphs (2/3, conclusion paragraph (1) Tricks of the trade: one page, resume format, written to someone, address. I-me-my: complement to the resume, tailored, enthusiasm, strategic, well written, correct language, clear, concise.