Class Notes (995,706)
CA (574,479)
McGill (35,007)
MGCR (717)
MGCR 222 (109)
Lecture 3

MGCR 222 Lecture 3: Verbal & Non-Verbal Communication
24HR
Premium

5 Pages
310 Views
Fall 2015
Likes

Department
Management Core
Course Code
MGCR 222
Professor
Jean- Nicolas Reyt
Lecture
3

This preview shows pages 1-2. Sign up to view the full 5 pages of the document.
MCGR222Lecture3Verbal&NonVerbalCommunication
1. Communication
a. Definition
Comes from latin verb communicare 'to make common to many'
When you communicate, you share your knowledge and ideas
The sharing of meaning by sending and receiving symbolic cues
b. Why should we care?
Communication is at the core of our modern organizational life
Technology has sped up the pace of work
Work is more complex than ever before
Employees are likely to be distributed geographically
Knowledge and info are key to success
Technology has transformed the way people do their job
2. Communication models
a. Shannon and Weaver's (1949) linear communication model
Conceptualizes communication as a one-way process (or a linear process in which the
speaker speaks and the listener listens
Model includes noise or interference that distorts understanding bw the speaker and
the listener
Elements
Sender: the originator of message
Encoder: transmitter which converts the message into signals
Decoder: the reception place of the signal which converts signals into message
Receiver: destination of the message from sender
Noise: communication disruption during transfer
Example. An author writing a book. Sender= author, encoder= computer/typewrite,
decoder=eyes/brain of reader, receiver: reader, noise: vocabulary of book, reader
misunderstanding
Main strength of the model:
Good descriptions of one-way communication (ex. Newspapers, smoke signal)
Main weakness of the model:
Depicts communication as a one-way process where speakers only speak and
never listen
Also implies that listeners listen and never speak
b) Schramm's (1955) interactive communication model
Includes feedback from the receiver to the sender
Both the speaker and listener take turns to speak and listen to each other
Same components as linear model with 2 additional elements
Two way process
Feedback (verbal or nonverbal)
Main strength of model:
Closer to human communication
Main weakness of model:
Model doesn’t take into account simultaneous communication
Model fails to show that communication is a dynamic process which changes
over time (ex. A common experience)
c) Barnlund's (1970) transactional communication model
Model proposes that communicators are simultaneously engaging in the sending and
receiving of messages
Communication depends on communicators fields of experience (ex. Background,
knowledge)
Ex. How well people know each other
'transactional' means that communication is a changing process
3. Communication Channels/Features
a. Copresence: users are near each other, and can point at object in common ground
b. Visibility: users can see each other, allows gestures, facial expressions
c. Audibility: users can hear each other, and use natural language
d. Co-temporality: users can expect to receive a timely reply; interruptions or delays are
significant
Ex. Email
e. Simultaneity: users can send and receive at the same time
Ex. Conversation, phone call
f. Sequentiality: user contributions are strictly ordered, and cannot get out of order
Walkie-talkie, email
g. Reviewability: users can look at past history of the convo:
Not face to face, email
h. Revisability: users have the option of editing their contributions before they commit
to them
Not face to face, email
Media Richness Theory
Framework by Daft and Lengel (1984) that describes a communications medium by its
ability to reproduce the info that is sent over it

Loved by over 2.2 million students

Over 90% improved by at least one letter grade.

Leah — University of Toronto

OneClass has been such a huge help in my studies at UofT especially since I am a transfer student. OneClass is the study buddy I never had before and definitely gives me the extra push to get from a B to an A!

Leah — University of Toronto
Saarim — University of Michigan

Balancing social life With academics can be difficult, that is why I'm so glad that OneClass is out there where I can find the top notes for all of my classes. Now I can be the all-star student I want to be.

Saarim — University of Michigan
Jenna — University of Wisconsin

As a college student living on a college budget, I love how easy it is to earn gift cards just by submitting my notes.

Jenna — University of Wisconsin
Anne — University of California

OneClass has allowed me to catch up with my most difficult course! #lifesaver

Anne — University of California
Description
MCGR222 Lecture 3 Verbal NonVerbal Communication 1.Communication a.Definition Comes from latin verb communicare to make common to many When you communicate, you share your knowledge and ideas The sharing of meaning by sending and receiving symbolic cues b. Why should we care? Communication is at the core of our modern organizational life Technology has sped up the pace of work Work is more complex than ever before Employees are likely to be distributed geographically Knowledge and info are key to success Technology has transformed the way people do their job 2.Communication models a.Shannon and Weavers (1949) linear communication model Conceptualizes communication as a oneway process (or a linear process in which the speaker speaks and the listener listens Model includes noise or interference that distorts understanding bw the speaker and the listener Elements Sender: the originator of message Encoder: transmitter which converts the message into signals Decoder: the reception place of the signal which converts signals into message Receiver: destination of the message from sender Noise: communication disruption during transfer Example. An author writing a book. Sender= author, encoder= computertypewrite, decoder=eyesbrain of reader, receiver: reader, noise: vocabulary of book, reader misunderstanding Main strength of the model: Good descriptions of oneway communication (ex. Newspapers, smoke signal) Main weakness of the model: Depicts communication as a oneway process where speakers only speak and never listen Also implies that listeners listen and never speak
More Less
Unlock Document

Only pages 1-2 are available for preview. Some parts have been intentionally blurred.

Unlock Document
You're Reading a Preview

Unlock to view full version

Unlock Document

You've reached the limit of 4 previews this month

Create an account for unlimited previews.

Already have an account?

Log In


OR

Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit