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Lecture 12

MGCR 222 Lecture Notes - Lecture 12: Escalation Of Commitment, Abilene Paradox, Dcf Interframe SpacePremium

4 pages68 viewsFall 2015

Management Core
Course Code
MGCR 222
Jean- Nicolas Reyt

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Lecture 12 - Conflict
1. Underlying sources of conflict
The potential energy of conflict
Miscommunication and misinformation (surface)
Real or perceived difs in needs and priorities (deep)
Real or perceived difs in values, perceptions, beliefs, attitudes and culture (deeper,
rarely verbalized)
2. Promoters of conflict
Heightened evaluation
Constantly criticizing/judging others, finger pointing, insults, defensiveness
Abusing power
'my way or the highway', imposing the will of one group member on others,
threats and ultimatums
Being rigid in one's unwillingness to compromise, listen to others
Neutrality and/or indirect communication
Beating around the bush/demonstrating indifference, lack of commitment
Running away from the problem, hoping it goes away when others feel it must
be dealt with
Assuming others intentions
Telling someone why they did something
Telling others and not the source
Rated as one of the most destructive behaviours
3. Types of conflict
a. Relationship
Disagreements based on personal/social issues unrelated to work
How to measure: Ex. How often do people get angry while working in your team? How
much relationship tension is there in your team?
b. Task
Disagreements about the work being done
How to measure: to what extent are there different opinions in team? How much
conflict is there about the work you do in your team?
c. Process
Centers on task strategy and delegation of duties and resources
How to measure: how often do members of your team disagree about who should do
4. Effects of conflict
Data showing that relationship conflict hinders team productivity
This is why the market pays top executive coaches and conflict resolution specialists
so well
5. Importance of conflict resolution in teams
Avoidance is far poorer 'solution' than engagement with the conflicting situation
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