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Lecture 8

MGCR 222 Lecture Notes - Lecture 8: Tall Poppy Syndrome, Abilene Paradox, Social DilemmaPremium

2 pages13 viewsFall 2015

Department
Management Core
Course Code
MGCR 222
Professor
Jean- Nicolas Reyt
Lecture
8

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MGCR222Lecture8TeamEffectiveness
1. 'I' vs. 'We' Dilemma
a. Why is working in groups so challenging? Conflicting needs
i. 'We'- from a theoretical standpoint
We have inherent need for affiliation and acceptance by others
(Maslow’s hierarchy of needs)
Social support from others is critical to psychological and physiological
well being
sociometer theory, abilene paradox, groupthink, hierarchy of
needs
We have evolved as social beings, working in groups secures
membership - ostracism is painful
ii. 'We' - from a practical standpoint
Reality that work is often team-based
Tasks are too large/complex for any one person alone
Companies have desire to hire and retain 'good team players'
Not 'playing well w others' can put your job at risk
'tall poppy syndrome': overachievers can be resented,
ostracized
iii. 'I' - from a theoretical standpoint
We also have inherent needs for distinctiveness from others, to stand
out, to be perceived as having unique value
Self-serving bias, equity theory (social comparison)
Incentives are individual based
iv. 'I' - from a practical standpoint
Individual incentives, employment isn’t guaranteed!
Even when teamwork is 'valued', rewards based on individual
performance
Why should someone 'sacrifice' for the group if employment is not
guaranteed and /or intent may be to leave the job after several years
Ex. Why would you sacrifice if you can lose your job to many
factors (ie. Economy)
'squeaky wheel gets the grease' must get notice to get help/ahead
b. I vs We = social dilemma
Social dilemma: collective interest at odds with private/self interests
Often arise when weighing shorter-term personal interests against the
longer-term collective interest of a group or organization
Ex. Of dilemmas
Group-based dilemmas
i. Effort dilemma
Working hard may help the group, but others may free-ride off your
effort
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