MGCR 472 Lecture Notes - Lecture 1: Workforce Planning, Total Quality Management, Project Management
1 Feb 2017
School
Department
Course
Professor
Document Summary
Operations management: management of processes or systems that create goods or services. Deciding which components to make and which to buy. Why study om: at the core of all business organizations, 50% of jobs are in om, interrelated to other management areas. Transformation process: differs significantly depending on the production/service system. Service: a pro(cid:272)ess (cid:271)y whi(cid:272)h (cid:272)usto(cid:373)er"s (cid:374)eeds are satisfied without producing a tangible output. Simultaneous production and consumption of the product/service, therefore cannot be inventoried. Intangible output: (cid:862)if you drop it o(cid:374) your foot it wo(cid:374)"t hurt you(cid:863) Plan and control operations to meet customer demand. Take a system approach: the whole is greater than the sum of its individual parts. Establish priorities: some elements are more important than others-80/20 rule. Erp, tqm, agile production, lean production, business process reengineering (brp), global supply chain management, crm. To gain a comprehensive knowledge of business.
