MRKT 452 Lecture Notes - Lecture 14: Operations Management
11 Jun 2018
School
Department
Course
Professor
MGCR 472 – Operations Management
Nestlé Presentation
*Please note that these are complement notes to the slides.
Chandra Kumar (President, Confectionery, Nestlé Canada Inc.)
Operations management is the base of a company.
The primary objective of operations management is to fulfill customer demands through the
most efficient use of resources across the value chain.o
Glocal = Global + Local
Meeting Local consumer needs, enabled by a Global footprint
Effective Operations Should Deliver On
• Long Term
• Capital Efficient
• Sustainable (financial and strategy sustainability)
• Profitable Growth
Value Chain
• Generate Demand (Sales & Marketing)
• Plan (Demand & Supply Planning)
• Procure (Purchasing)
• Make + Pack (Manufacturing)
• Distribute (Development Transportation)
• Store
• Fulfill Demand (Customer Service)
Measures
• Case Fill - 99% (how much you can supply for the demand in the market)
• Demand Planning Accuracy
• Master Schedule Attainment
• On time delivery
• Freshness
• Inventory Cover (Raw, Pack, Finished)
• Working Capital
• % Defects
• TDC (Total Delivered Cost)
find more resources at oneclass.com
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Document Summary
*please note that these are complement notes to the slides. Operations management is the base of a company. The primary objective of operations management is to fulfill customer demands through the most efficient use of resources across the value chain. o. Meeting local consumer needs, enabled by a global footprint. Value chain: generate demand (sales & marketing, plan (demand & supply planning, procure (purchasing, make + pack (manufacturing, distribute (development transportation) Measures: case fill - 99% (how much you can supply for the demand in the market, demand planning accuracy, master schedule attainment, on time delivery, working capital, % defects, tdc (total delivered cost)
