NUR1 220 Lecture : Article 5 - Patient Satisfaction.docx
11 Nov 2012
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Objective: patient" satisfactions and dissatisfaction, time, communication in relation to patient adherence with the management plan recommended by the doctor, 4 key aspects to increase patient cooperation. Satisfaction is based on patient expectation: physicians should know what their expectations are, depends on the quality of communication, problem is found in the way diagnoses are explained. Being misled/they feel like they are being misled: by not understanding patient/family"s perspective: Leaves them with a sense of desertion. Claim vs no claim : table 1 p. 26. First i will examine you and then you will have some tests . Asking opinions, checking understanding, prompts: poor communication is proportional to the number of complaints. There is a relationship between communication and the time available for consultation: communication style has pros and cons. It is not affected by the length of the interaction. Length of time available affected the nature of the discussion. A shorter consultation leads to a more patient centred consultation.
