CMST 2H03 Lecture Notes - Lecture 11: Nominal Group Technique, Groupthink, Information Overload

• School: McMaster University
• Department: Communication Studies
• Course: CMST 2H03
• Professor: Terry Flynn

Document Summary

Problem-solving in groups: when and why: advantages of group problem-solving. Commitment: answer three questions to help you decide when to solve a problem using a group or solve it alone: Group problem-solving formats: types of problem-solving groups. Much easier to schedule and meet online because members don"t need to leave their desks. Online meetings generate a permanent record of the proceedings: disadvantages. The lack of nonverbal cues makes it difficult to convey emotions and attitudes. It takes the group longer to reach a decision than it would if they met face to face. Messages can lack detail of written messages. The string of separate messages can be hard to track, sort out, and synthesize in a meaningful way. The group contains the smallest number of members necessary to accomplish its goals. Members care about and agree with the group"s goals. Members are clear about and accept their roles, which match the abilities of each member.