CMST 3WR3 Lecture Notes - Lecture 2: Business Communication, Collaborative Software, Proofreading

• School: McMaster University
• Department: Communication Studies
• Course: CMST 3WR3
• Professor: Philip Savage

Document Summary

Getting started: planning, writing, and revising business messages. Writing in context: four key concept: contextual factors, writing situation, o(cid:396)ga(cid:374)izatio(cid:374)"s p(cid:396)o(cid:272)edu(cid:396)es, anticipated readers, genre and register, genre: agreed-upon forms of writing for specific situations, format, structure. Individuals with an interest in the topic: constraints, restrictions and other factors shaping how the content is presented. Importance of the message: privacy, channel capacity and constraints, size and location of the audience, level of formality. Immediacy of feedback: level of control, richness of the medium, preferences of your organization, collect information, design or layout, uncomplicated appearance, consistent formatting, wide margins, consistent spacing. Tuesday, september 11, 2018: easy-to-read fonts, useful headings, adequate labels, content generation methods, brainstorming, mapping/clustering, asking questions, research sources. The importance of message planning: why plan your message, contributes to good business communication, purpose-driven, audience-focused, concise. Collaborative writing tools: groupware, wikis, virtual offices, enterprise collaboration software.