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1a03_2013_LECT_17.docx

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Department
Communication Studies
Course
CMST 1A03
Professor
Alexandre Sevigny
Semester
Winter

Description
Lecture 17 CMST 1a03: Introduction to Communication Alex Sévigny, PhD, APR, MCIPR (Winter Term, 2013) UHC – Chapter 7: “Improving Interpersonal Relationships” Communication climates in interpersonal relationships - Recognize them Confirming and discomfirming messages  Recognition  Acknowledgement  Endorsement How communication climates develop - Through messaging Creating positive communication climates - Managing interpersonal conflict  The nature of conflict o Expressed struggle o Perceived incompatible goals o Perceived scarce rewards o Interdependence  Styles of expressing conflict o Non assertion o Direct aggression o Passive aggression o Indirect communication o Assertion  Characteristics of an assertive message o Behavioural description o Your interpreta
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