Class Notes (838,474)
Canada (510,906)
Commerce (1,911)
Lecture 3

COMMERCE 1BA3 Lecture 3: Chapter 3 Perception

7 Pages
70 Views
Unlock Document

Department
Commerce
Course
COMMERCE 1BA3
Professor
Frances L Tuer
Semester
Fall

Description
Monday, September 19, 2016 Perception, Attribution and Diversity Chapter 3 Perception - Process of interpreting the messages of our senses 3 Factors that Influence Perception 1. YOU — how you're feeling in the moment. Emotional state. Experiences. Perceptual Defence 2. THEM/ IT: Target 3. SITUATION - NFL and Rihanna Social Identity Theory: Self- Perception - People form perceptions of your selfself first - Based on their personal characteristics (form personal identity) AND - Their membership in social categories (social identity) - Examples: age, etc Social Identity Theory: Other- Perception - Perceive members of your own categories as quite similar to each other whereas members of other categories are quite different from those in your category - Typical, but not always, perceive your own category as - And heres how it happens… 1 Monday, September 19, 2016 Takeaways From Bruner’s Model - Perception is consistent - Drive for perceptual consistency and perceptual constancy, when it comes to specific targets - Perceptual bias makes it really hard to change perceptions Basic Biases in Person and Perception - Primacy and Recency Effects - Reliance on Central traits - Implicit Personality theories - Projection - speaking up for a group that doesn't agree - Stereotyping Flawed Perceptions in HRM: HIRING
 - Employment interview - active bias by interviewee, biased - Comparison to ideal candidate traits Flawed Perceptions in HRM: Performance Appraisal - rater (leniency, harshness, central tendency, halo (one good attribute, so they think everythings good), and similar to me effects) - SOLUTIONS: - Behaviourally Anchored Rating Scale (BARS) - see Exhibit 3.12 - Rater Training 2 Monday, September 19, 2016 Two Important Perceptions In Organizations - Perceptions of Trust - What is trust> - What is it based on? - Who does it apply to and what is affected if you don’t perceive them as trust worthy - Perceptions of Organizational Support - Organization care about you and appreciate your contributions Topic 2: Attribution - Process by which Attribution Cues - Consistency - does this person do this behaviour all the time - Consensus - do other people engage in that same behaviour or just that person - Distinctiveness - Is this behaviour distinct the current situation or many different situations Biases in Attribution - Fundamental Attribution Error - me looking at behaviour (observer) - Self-Serving Bias - me looking at my behaviour (actor) - Actor- Observer Effect 3 Monday, September 19, 2016 Workforce Diversity and Perception - Benefits of Diversity - Challenges of Diversity - prejudice and discrimination based on perception TOPIC 3: WORKFORCE DIVERSITY &PERCEPTION - Benefits of Diversity - Challenges of diversity – prejudice and discrimination based on - Prejudice – attitude, discrimination – - Race-more general e.g. Asia
More Less

Related notes for COMMERCE 1BA3

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit