COMMERCE 1BA3 Lecture Notes - Lecture 4: Organizational Justice, Customer Satisfaction, Perceived Organizational Support
18 Mar 2018
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Document Summary
A broad tendency to prefer certain states of affairs to others. Values have to do with what we consider good and bad. Values are motivational; they signal how we believe we should and should not behave. Values are very general; they do not predict behavior in specific situations very well. People tend to hold values structured around such factors as achievement, power, autonomy, conformity, tradition, and social welfare. Traditionalists: respectful of authority and a high work ethic. Generation x: cynical, confidant, and pragmatic. Generation y (millennial: confident, social, demanding of feedback, and somewhat unfocused. Most research points to more similarities than differences in values across generations. Some indication that generation x and y are more inclined to value money, status, and rapid career growth than are boomers. Generation y ad x, compared to boomers, see work as less central, value leisure more, and are more inclined toward work life balance.
