COMMERCE 2BC3 Lecture 25: Week 9 – Managing Employee Engagement & Performance
Document Summary
Week 9 managing employee engagement & performance. Limitations of various measures: performance appraisal. General recommendations: problem employees, performance management, discipline & dismissal. Observable behavior that contributes to the accomplishment of an organization"s goals: task, contextual, counterproductive helpless to the organization, performance criteria. Measures of job performance that capture individual differences in the proficiency of job-related behaviours. Objective (e. g. , number of units produced, sales volume: criterion-referenced or absolute (i. e. , against a specific standard) vs. Norm-referenced or relative (i. e. , compared with other employees: obtrusive (i. e. , obvious, and possibly, intrusive) vs. unobtrusive (i. e. , inconspicuous, hidden cameras at work, canada post video surveillance of employees suspected of the employers. Almost 80% of u. s. companies monitor employee computer use. Spector 360 monitoring software to surveillance: prevent, reduce pc and internet, find out who leaving early or using internet. Yes, it is, provided the monitoring involves activities that affect organizational productivity and security. Assume you are the manager of a car dealership.