COMMERCE 2KA3 Lecture Notes - Lecture 9: Sales Force Management System, Call Centre, Sales Quote
26 Mar 2017
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Document Summary
Chapter 9 enterprise application to manage supply chain and respond to customers. Suite of integrated software modules and a common central database. The database collects data from many different divisions and departments in a firm and from a large number of business processes. Information collected from one process can be accessed and used by other processes in the firm. Build around thousands of predefined business processes that reflect best practices: best practices: processes that leading companies are using. To implement, firms: selection functions of system they wish to use, map business processes to software processes, can rewrite some of the software to support the business processes. More efficient operations and customer-driven business processes. A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and distributing the finished products to customers. Inefficiencies: cut into a company"s operating costs. Jit strategy: components arrive as they are needed, finished goods shipped after leaving assembly line.
