COMMERCE 2OC3 Lecture Notes - Lecture 13: Six Sigma, Process Capability, Random Variable

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Probability (mean -3 < normal random variable < mean + 3 ) = 99. 73% Cp = upper specification limit - lower specification limit /6 . Cpk= min{upper specification limit - process mean/3 , process mean- lower specification limit/3 } Define critical outputs of the organization and identify areas for quality improvement. Measure the work and collect data of the current process. Solutions to improve the process must be data driven. Determine the steps needed for quality improvement and be transparent (i. e. , all parties should be aware) Control the new process to make sure new performance is maintained properly. Getting all employees involved in the improvement of products and processes. Be the change you want to see (role model) Demonstrated standards, or best practices to use as performance standards. Transportation companies use average passenger wait times as a quality measure to benchmark the quality of the rides.

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