COMMERCE 4BI3 Lecture : 4bi3 notes

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Performance management: the process of establishing perf. expectations w/ employees, designing interventions & programs to improve performance. & monitoring the success of interventions & programs. Training: the acquisitions of knowledge, skills & abilities to improve performance in one s current job: st focus on acquiring skills for the job. Development: the acquisition of knowledge, skills & abilities required to perform future job responsibilities & for the lt achievement of individual career goals & organizational objectives: extensive programs, leadership development, seminars, workshops, job rotation, coaching . Strategy: training becomes a strategic activity that operates w/ other programs & activities to achieve an org s strategic business objectives. Effectiveness: trained employees require less supervision, have positive attitudes, & higher production: companies who have trained have higher revenues, profits & productivity growth, positively related to hr outcomes (attitudes, motivation, behaviour ), org. behave. (perf. Employee recruitment & retention: ^attractiveness for employees. Intrinsic: acquire new knowledge & skills & improve job behav. performance.

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