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Lecture 11

COMMERCE 4BI3 Lecture Notes - Lecture 11: Cash Register, Perforin

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Chapter 7: On-the-Job Training Methods
On-the-job training: A training method in which a trainee receives instructions and
training at his or her workstation from a supervisor or an experienced co-worker.
Examples operating a cash register or learning how to make a request for supplies.
Approaches to On-the-Job Training
1. ON-the-spot lecture: Gathers trainees into groups and tells them how to do the job
2. Viewed performance/Feedback : Watch the person at work and give constructive
feedback, such as when the sales manager makes a call with a new salesperson.
3. Following Nelie: The supervisor trains a senior employee, who in turn trains a
new employees (Showing the ropes_
4. Job-aid approach: A job aid (step by step instructions or video_ is followed while
the trainer monitors performance
5. The training step: The trainer systematically introduces the task
6. Sequence: Follow a planned sequence. For example: Provide an on-the spot
lecture, gather trainees into groups, and tell them how to do the job.
On the job training is the most common approach to the training, it has also been
described as the most misued. Structured approach is more effective. Trainees
who received structured on-the-job training reached a predetermined level of skill
and productivity, in one quarter of the time it took to train the other group,
Method Number 1
Job instruction training: A formalized, structured and systematic approach to on-the-job
training that consists of four steps: preparation, instruction, performance and follow-up.
Step1: Preparation the trainer breaks down the job into small tasks, prepares all the
equipment and supplies necessary to do the task and allocates a time from to learn each
a) Putting the trainee at Ease
b) Guaranteeing the learning: When the conversation turns to the training, the
trainer needs to guarantee to the trainee that learning is possible
c) Building interest and showing personal advantage: The idea that the training
will lead to something positive creates the opportunity to design rewards.
Step 2: Instruction: the instruction step involves telling, showing, explaining and
demonstrating the task to the trainee.
A) Show the trainee how to Perform the Job
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