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Commerce (1,909)
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Department
Commerce
Course
COMMERCE 4KX3
Professor
A L I R M O N T A Z E M I
Semester
Fall

Description
ELIMINATING “US AND THEM” USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS “ONE” Steven Romero Eliminating “Us and Them” Copyright © 2011 by #!▯▯)NC▯ All rights reserved. N part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher. ISBN-13 (pbk): 978-1-4302-3644-3 ISBN-13 (electronic): 978-1-4302-3645-0 Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. President and Publisher: Paul Manning Lead Editor: Jeffrey Pepper Technical Reviewer: Peter Kretzman Editorial Board: Steve Anglin, Mark Beckner, Ewan Buckingham, Gary Cornell, Jonathan Gennick, Jonathan Hassell, Michelle Lowman, James Markham, Matthew Moodie, Jeff Olson, Jeffrey Pepper, Frank Pohlmann, Douglas Pundick, Ben Renow-Clarke, Dominic Shakeshaft, Matt Wade, Tom Welsh Coordinating Editor: Jessica Belanger Copy Editor: Kimberly Burton-Weisman Compositor: Mary Sudul Artist: April Milne Indexer: SPI Global Cover Designer: Anna Ishschenko Distributed to the book trade worldwide by Springer-Verlag New York, Inc▯., 233 Spring Street, 6th Floor, New York, NY 10013. Phone 1-800-SPRINGER, fax 201-348- 4505, e-mail [email protected], or visit http://www.springeronline.com. For information on translations, please contact us by e-mail at [email protected], or visit http://www.apress.com. Apress and friends of ED books may be purchased in bulk for academic, corporate, or promotional use. eBook versions and licenses are also available for most titles. For more information, reference our Special Bulk Sales–eBook Licensing web page at http://www.apress.com/bulk-sales . The information in this book is distributed on an “as is” basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author(s) nor Apress shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work. To Molly, T, and Z. Contents About the Author ........................................................................▯.....................................vii About the Technical Reviewer ........................................................................▯........viii Acknowledgments........................................................................▯.....................................ix Introduction ........................................................................▯..................................................xi Chapter 1: Us and Them........................................................................▯............................1 Chapter 2: When IT Is “Us” and “Them”....................................................................13 Chapter 3: Falling in Love with IT Governance..........................................................17 Chapter 4: The State of IT Governance.......................................................................35 Chapter 5: IT Governance Decisions ........................................................................▯...45 Chapter 6: IT Governance Mechanisms.......................................................................59 Chapter 7: IT Governance Processes........................................................................▯...65 Chapter 8: Beginning the IT Governance Journey.....................................................97 Chapter 9: Process (and Why Everyone Hates It) ......................................................103 Chapter 10: How I Fell in Love with Process...........................................................107 Chapter 11: Barriers to Process........................................................................▯..........117 Chapter 12: Understanding Process........................................................................▯...123 Chapter 13: Process Design ........................................................................▯.................127 Chapter 14: Process Implementation........................................................................▯.137 Chapter 15: Process Management........................................................................▯.......155 Chapter 16: Process Roles........................................................................▯....................165 Chapter 17: Process Governance..................................................................▯..............175 Chapter 18: Employee Empowerment.......................................................................185 v Chapter 19: The Link Between Behavioral Management, IT Governance and Process........................................................................▯...................... 189 Chapter 20: The Critical Nature of Enterprise Values.......................................... 195 Chapter 21: Process-centric Values and Behaviors................................................ 199 Chapter 22: The Challenges of Behavioral Management....................................... 213 Chapter 23: Walking the Talk ........................................................................▯............. 221 Chapter 24: Why Hasn’t IT Fixed It?........................................................................▯. 227 Chapter 25: IT Governance, Process, and Organizational Behavior.................. 235 Index .......................................................................▯................................................ 241 About the Author Steven Romero is the IT Governance Evangelist at CA Technologies. His mission is to help enterprises realize the full potential of their IT investments for strategic and competitive advantage. In this capacity, he acts as a strong advocate for the customer, speaking around the world to users, prospective clients, industry organizations, and IT luminaries to identify and communicate leading advances in the business governance of IT. Romero is an innovative, passionate IT professional with over 30 years’ experience working in almost every area of IT. His extensive technical and IT leadership background started in the US Navy before joining Pacific Bell, where he founded numerous ground-breaking governance processes. He then joined Pacific Technology Consul ting to establish and lead their Technology Project Management consul ting practice. Romero worked at Charles Schwab and the California State Automobile Association, where he resumed leading the establishment of formal process management and IT governance processes. For the past 15 years his career has focused on helping large enterprise▯s transform their IT organizations from cost centers to strategic assets. Romero is a recognized expert in business governance of IT, project and portfolio management (PPM), IT-business processes, and business process management. He is a Certified Projec t Management Professional, a Certified Information Systems Security Professional, ITIL Foundation Certified, a Certified Process Master, and a Certified Computer Professional. Romero is a member of the Information Systems Security Association (ISSA) an
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