COMMERCE 4OB3 Lecture Notes - Lecture 6: Histogram, Version Control, Flowchart
22 Mar 2016
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Document Summary
Quality: the ability of a product to meet consumer needs. Quality according to the american society for quality: totality of features and characterisics of a product or service that bears on its ability to saisfy stated or implied needs. Types of quality: user based: quality lies in the eyes of the beholder , manufacturing based: doing it right the irst ime , product based: views quality as a precise and measurable variable. Three reasons why quality is important : 1. Company reputaion: quality shows up in percepions about the irm"s new products, employment pracices, and supplier relaions (i. e. expectaions of quality games: 2. Product liability: courts hold organizaions that product faulty products or services liable for damages or injuries resuling from their use: 3. Global implicaions: for a company and a country to compete efecively in the global economy, products must meet global quality, design, and price expectaions. Cost of quality: the cost of doing things wrongs (making poor products)
