LABRST 2C03 Lecture Notes - Lecture 11: Call Centre, Industrial Revolution, Global Issue

• School: McMaster University
• Department: Labour Studies
• Course: LABRST 2C03
• Professor: David Goutor

Document Summary

P hys ica l & me nta l la bour. Up into the 1970s & 1980s , pe ople only ta lke d a bout phys ica l a nd me nta l la bour. P hys ica l: la bour tha t us e s the body, ca n include s kille d work - e x. mining, s urge on. Me nta l: work tha t re quire s a high le ve l of thinking a nd me nta l tra ining, which include s e duca tion. You"re te nding to the ir fe e lings , you wa nt the m to fe e l ce rta in things a nd don"t wa nt the m to fe e l ce rta in things. Re s pons ibility to employe r a nd cus tome r.