MEDRADSC 1F03 Lecture 2: Class 2 - communication

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Document Summary

Personal - characteristics of patients and healthcare worker. Semantic - communication barriers due to problems with the interpretation of word meanings. Primary - proximal to the purpose of the specific patient professional interaction; e. g. gather info, make decisions, informed consent. Enabling - elements that affect the ability to achieve primary goals; building trust relationship. Secondary - bi-product of effective communication; e. g. reduced anxiety as a result of the interaction. Facial, ton of voice , movement, appearance, eye contact, gestures, posture. D -dominant - person places emphasis on accomplishing results, the bottom line, confidence. I - influence - person places emphasis on influence or persuading others, openness, relationships. S - steadiness - person places emphasis on cooperation, sincerity, dependability.

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