BUSI 5301 Lecture Notes - Lecture 1: Hawthorne Effect, Air Canada, Scientific Management
6 Sep 2018
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Document Summary
The evolution of organization theory and design. Air canada: background, competition, survival, successor. Historical perspectives: efficiency and scientific management, getting organized using administrative principles and bureaucracy, human relations and the hawthorne studies. Current challenges: globalization, ethics and social responsibility, speed of responsiveness, the digital workplace, diversity. Social entities that are: goal directed, designed with structure and coordinated systems, linked to the external environment. Types of organizations: size, for-profit versus non-profit. Organizational configuration: technical core basic work, top management direction, strategy, goals, middle management implementation and coordination, technical support adaptation, administrative support smooth operation and upkeep. Structural dimensions: formalization written documentation, specialization subdivision of tasks, hierarchy of authority who reports to whom, centralization authority level, professionalism formal education and training, personnel ratios deployment of people. Contextual dimensions: goals and strategy, the environment, size, culture, technology. Performance and effectiveness outcomes: efficiency, effectiveness, stakeholder approach, the environment. Contemporary organizational design: chaos theory, learning organizations. Levels of analysis: organizational behaviour, organizational theory, meso theory.
