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Lecture 6

COMM 151 Lecture 6: 151 Week 3.2


Department
Commerce
Course Code
COMM 151
Professor
Christopher Miners
Lecture
6

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Readings
CH+4
CH+13+(p.+474-491)
PowerPoint+Notes
Job$satisfaction =+collection+of+attitudes+about+one's+job+(p.+136)
-
Emotional$labour =+effort+to+regulate+emotions+exerted+to+comply+with+display+
rules+of+organization+(p.+141-142)
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Review+of+Job+Satisfaction
Stressors =+conditions+that+have+potential+to+cause+stress
-
-
Stress$outcomes =+physiological,+psychological,+and+behavioural+consequences+
of+stress
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People+have+important+goals;+stress+is+response+to+perceived+threats+to+
those+goals
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Stress+occurs+when+threats+overwhelm+personal+resources
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Why+do+people+experience+ stress?
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MUT+video+case+causes+of+stress:
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Stress
Role+ambiguity+(goal+of+roles+or+demands+of+role+are+unclear)
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Role+conflict+(2+or+more+roles+where+demands+are+incompatible)
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Load+demands+or+role+overload
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Lack+of+autonomy
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Heavy+responsibilities
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Interpersonal+conflict
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Sexual+harassment
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Dangerous+work+conditions
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Poor+job+design
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Causes+of+stress+at+work+(p.+476-485)
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Effort
Uncertainty$&$Risk
Social
Very+little+sleep+(less+
than+4+hrs)
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Only+major+decision-
maker
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Under-staffed
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Difficult+travel+schedule
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Succession+&+delegation+
plan+absent
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Life+savings+put+into+
venture
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Increase+in+demand,+but+
may+not+have+capacity+to+
fulfill+it
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Questionable+security
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Hard+to+see+family+&+
friends
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Little+time+to+relax+with+
others
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Lives+in+the+office??
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No+more+hobbies
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Stress+Outcomes
Physiological Psychological Behavioural
Sleep+disturbance
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Headaches
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Illness
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Job+dissatisfaction
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Depression
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Burnout
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Low+job+performance
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High+absenteeism
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Workplace+aggression
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Emotional+exhaustion1.
Depersonalization2.
Reduced+self+efficacy+&+reduced+personal+accomplishment3.
Managing+Stress
Teachers+instructed+to+use+strategies+such+as+reappraisal
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Event+&+Appraisal:+antecedent-focused$emotion$regulation
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Teachers+instructed+to+use+strategies+such+as+cognitive+distraction+and+
energetic+activities
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Emotion:+response-focused$emotion$regulation
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Delegation
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Time+management
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Discuss+the+issue
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Can+seem+easy+but+tend+to+be+the+most+difficult+due+to+common+
perception+of+admitting+to+incompetence
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Ask+for+help
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Search+for+alternatives
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Problem+solving+(ie.+Get+rid+of+stressor+or+reduce+its+effect+on+you)
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Managing+Stress:+Individual+Level
Ex.+Increase+autonomy,+etc.
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Job+redesign
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Aging+population+&+eldercare+needed+for+employees;+same+thing+for+
parents+and+childcare
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On-site+daycare,+flex-time,+telecommuting,+etc.
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Family-friendly+HR+policies
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Relaxation+exercises
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Time+management+training
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Education+about+stressors
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Stress+management+programs
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Managing+Stress:+Organizational+Level
Week$3.2:$Job$Satisfaction$and$Stress
Friday,+January+27,+2017
2:33+PM
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