COMM 190 Lecture Notes - Lecture 6: Purchase Order, Business Process, Peoplesoft
2 Dec 2013
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Erp: enterprise resource planning: functions drive the business: Info systems can help support a process orientation---> sap. It interaction model and the idea of fit. Generic order to cash process: customer inquiry, quotation, customer purchase order, sales order, picking document, packing list, invoice, payment. Information technology business value business process analysis (itbv bpa: creation of an as-is process map. Identification of problems and problem sources--> prioritize problems based on the organization"s objectives: design to-be sub-process(es) Reduction of activities that are non-essential in a sub-process. Id and explain the value that your redesign will provide the organization. Increase the speed of meeting customer or supplier needs. Improve relationships with customers (internal or external), etc: enabling the process with an information system (how) (hardware, software, data, procedures, people) Other foreseeable challenges--potential areas of resistance is sth you will need to consider. Assess who will resist and and why, as well as the level of their resistance.
