ACC 410 Lecture : Ch1-4, 10

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Uncertainties prevent managers from accurately describing problem, identify all possible options, knowing outcomes of options, anticipate all future conditions. High quality information is more: certain, complete, relevant, timely, valuable. High quality reports are more: relevant, understandable, available. High quality decision-making process is more: thorough, unbiased, focused, strategic, creative & visionary. Relevant info to choose alternative: concerning future, varying with action taken. Relevant (incremental) cash flows cash flows that occur under one course of action/decision alternative, but not under another. Irrelevant (unavoidable) cash flows - cash flows that occur regardless of which course of action/decision alternative is chosen. Open-ended problems problem with no single correct solution, due to significant uncertainties. Ethical behaviour rewards integrity, reputation, self-respect, social welfare. Biases inhibit recognition of uncertainties, thorough analyses, consideration of alternatives, critical evaluation of priorities, continuous improvement. Biases preconceived notions adopted without careful thought; ignore weaknesses in their preferred course of action & prevent exploring options.

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