BSM 200 Lecture Notes - Lecture 8: Blue-Collar Worker, Quality Control, Servicescape

• School: Ryerson University
• Department: Business Essentials
• Course: BSM 200
• Professor: Ranjita Singh

Document Summary

Lecture 8: chpt 16 - operation management: creating value is impt. Value chain: inbound logistics (raw mat) operation mgt. /mfg. Mgt: manage info flow: people skill // knowledge pdt + new pdt dev. (communicate mrkt. Customer: advance warning system quality mgt. (training + new skill dev [constant], process (running efficiently) benchmarks - continuous improvement a. Efficiency: improve current things (can be copied) Result & cost: cost improvements (not enough) Near rawm. source - aware of transportation. Offshoring: beyond domestic border (mrkt research! i. e political sit. Better // knowledge is not critical to survival. Trend/fashion - rapid demand // no extension of infrastr. Impact on reputation - critical ethical dilemma. Too large to self produce // manage. Flow shop : standardize system - volume. Job shop: specific requirements of client - specialize needs. Cellular system: hospital - peculiar needs (department, time) Project system: large scale project needs (i. e bridge, subway, building) Gantt chart: all activity required + timeline.