BSM 200 Lecture Notes - Lecture 2: Departmentalization, Expectancy Theory, Strategic Planning

• School: Ryerson University
• Department: Business Essentials
• Course: BSM 200
• Professor: Ranjita Singh

Document Summary

Management - achieving the goals of an organization through planning, organizing leading and controlling organizational resources, including people, money and time. Planning - figuring out where to go and how to get there. Organizing - determining a structure for both individual jobs and the overall organization. Leading - directing and motivating people to achieve organizational goals. Controlling - checking performance and making adjustments as needed. Top management - set overall direction of the firm, articulating a vision, establishing priorities and allocating time, money and other resources. Middle management - managers who supervise lower level managers and report to higher level managers. First-line management - managers who directly supervise non management employees. Technical skills - expertise in a specific functional area or department. Human skills - the ability to work with and through other people in a range of different relationships (communication, leadership, coaching)