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CHAPTER 8.doc

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Department
Business
Course
BUS 100
Professor
p
Semester
Fall

Description
CHAPTER #8 COMMUNICATING Article # 1 Communication- Keeping The Channels Open We communicate verbally as well as non-verbally and most of our communication is via non-verbal gestures. Oral communication becomes even stronger and effective when we supplement it with our body language, which includes posture, facial expressions, gestures etc. We also communicate with others by writing. While communicating in writing, we don’t have the opportunity to express ourselves through non-verbal means. Therefore, it is important to choose the form of communication that will deliver the best possible outcome, i.e. effective communication of the message by the sender to the receiver. Noise is considered the biggest barrier of effective communication. Noise, whether external or internal, affects the communication process in a negative way. Therefore, it is very important to not only avoid noise but also identify the various other communication barriers and try to prevent them from blocking the channels of effective communication. CHAPTER #8 COMMUNICATING Article# 2 Choosing To Listen Effective communication is a two way method, where you don’t only have to be a speaker but you have to be an effective listener as well. But listening certainly is not an easy task as it involves energy and full concentration. For an effective listener, it is important to be quiet when the speaker is communicating, maintain eye contact wit
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