CYC 101 Lecture Notes - Lecture 8: Professional Responsibility, Career Development
29 Mar 2017
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Document Summary
Through communication relationships are established & quality of service offered is enhanced. Since this domain immediately surrounds the 4 domains of practice focused on the child, it has a strong influence on direct day-to-day work. Communication is a mediating domain that brings the outer two domains together with the four inner domains. Art of conversation is a critical skill as much of the work occurs in the milieu & is prompted by daily events. Conversations move from small talk" to meaningful talk" helps identify next steps". Involves attending to & understanding facial expressions, gestures, body movement & contact, eye contact, personal space, vocal tone & quality. Certain rules for etiquette in different cultures & the interpretation of both language & gesture can be different for people from different regions therefore must be understood. It reinforces or contradicts what is being said while offering additional information to the other person. Expected to communicate clearly, concisely & correctly in written form.
