CYC 804 Lecture Notes - Lecture 9: Program Evaluation, Human Services
13 Mar 2017
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Document Summary
Linking service outcomes and client outcomes a review. System outputs are services provided or work accomplished by a program after a service is completed. Adjustments to service mandate affect decisions about accepting a client into the program when an alert is identified. Program evaluation and continuous quality improvements requires examining the system requirements, resources, and community needs. Outcome management requires more than measurement and performance; performance and accountability demands lead to discrete outcome reporting based on client satisfaction, client change, and cost benefit. Assessment of processes and review of case plans can identify if the program strategies as outlined in the program design are actually being used. I think that what the youth expected as outcomes varied, especially based on how many residences they had been in previously and their past experiences in them. Because the practitioner is the intervention it is more difficult to control the variables going into the intervention, creating trained robots .
