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CMN 279 Lecture Notes - Organizational Communication, Intrapersonal Communication, Communication Theory

Course Code
CMN 279
Gaye Savage

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CMN279- Lecture/lab/workshop 1
Communication theory
Communication: The transmission of meaning from one person to another
For a message to be successful there must be an agreement upon the
“intended” meaning
Three elements in intrapersonal communication
1. Writer/Sender
2. Reader/Receiver
3. Text/Meaning
Understanding the audience, language skills, body language and effectively relaying
information are all important in order to communicate on an intrapersonal level.
There are five steps for a sender/receiver situation
1. Idea Formation (message formation)
a. Understanding what you want to say and structuring your ideas
2. Message Encoding
a. Converting your ideas into your language abilities, making not of
word choice
3. Message Transmission
a. Deciding what medium or channel you would like to use to transmit
the message, be it formal letter, journal, memo, oral, etc.
4. Message Decoding
a. Learning your weaknesses upon interpretation, how the message is
received and understood.
5. Feedback (receiver responds)
a. Effected by noise in the environment but ultimately anything that lets
the sender know whether or not the message has been received
Presented as Noise in the sender/receiver situation there are four main Barriers to
intrapersonal communications
Bypassing: attaching different meaning to words
Frame or Reference: Individual’s unique way of seeing and feeling in the world
Language Skills: Inadequate vocabulary and command of written mechanics/
English language
Distractions: Listening skills, Emotional interference, Physical appearance.
In terms of organizational communication there is another level of complexity
Function: Internal or external
Format: oral or writing
Organizational structure
Size of organization
Corporate culture
Reporting structure
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