CMN 414 Lecture Notes - Lecture 9: Brainstorming, Equal Opportunity, Conflict Resolution

• School: Ryerson University
• Department: Communication
• Course: CMN 414
• Professor: Linda Schofield

Document Summary

Chapter 9 understanding group decision making and problem solving. Decision making- act of making a judgement, choosing an option or reaching a conclusion. In a group setting, decision making results in a position, opinion, judgement or action. Problem solving- complex process in which groups make multiple decisions as they analyze a problem and develop a plan for solving the problem or reducing its harmful effects. Single question- problem solving approach that focuses on group analysis on answering a single, agreed upon question in order to arrive at a solution. Questions of fact- ask whether something is true or false whether an event did or did not occur or whether something because this is that. Questions of conjecture- ask whether something will happen, they will examine the possibility of something happening in the future using legitimate facts, value data and expert opinions to reach the most probable conclusion.