GMS 200 Lecture Notes - Customer Satisfaction, Knowledge Sharing, Work Unit

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Tsogbadral Galaabaatar

Document Summary

Organizing: arranges people and resources to work toward a goal. Organizing viewed in relationship with other management functions: organizing: to create structures. Coordinate activities: controlling: to ensure results, leading: to inspire effort, planning: to set the direction. Organization structure: is a system of tasks, reporting relationships, and communicating linkages. Formal structure: is the official structure of the organization. An organization chart: describes the arrangement of work positions within an organization. Informal structure: is the set of unofficial relationships among an organization"s members. Social network analysis: identifies the informal structures and their embedded social relationships that are active in an organization. Departmentalization: is the process of grouping people and jobs into work. Functional structure: groups together people with similar skills who perform similar tasks. Advantages of functional structures: economies of scale with efficient use of resources, task assignment consistent with expertise and training, high-quality technical problem solving, in-depth training and skill development within functions, clear career paths within functions.