GMS 200 Lecture Notes - Lecture 2: Knowledge Worker, E-Commerce, Intellectual Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Sui Sui

Document Summary

Chapter 13 lecture 2 information and decision making. What are the steps in the decision-making process. Shared knowledge of a workforce that can be used to create wealth . The productivity and knowledge workers depend on computer and information competency. What can managers do to enhance the productivity of knowledge workers. The process of buying and selling good and services electronically through use of the internet. See figure 13. 1 ( 7. 1 in old textbook) Utilize the information gained to make decisions in all phases of the management process planning, organizing, leading, and controlling. A choice among possible alternative course of action. See figure 7. 4 (13. 4) three environments for managerial decision making and problem solving. Systematic thinking approached problems in a rational, step-by-step, and analytical fashion. Intuitive thinking approaches problems in a flexible and spontaneous fashion. see figure 7. 5 (13. 5) - Ajax had decided to close its plant because of poor market conditions.