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Lecture 5

GMS 200 Lecture 5: management learning – past and present

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Ryerson University
Global Management Studies
GMS 200
Bamediele Adukunle

GMS Lecture 5: management learning – past and present Classical school of thought (schermerhorn & wright text) Approaches include: (classical approaches: assumption: people are rational) - Scientific management (Frederick Taylor) o Develop rules of motion, standardized work implements, & proper working conditions for every job o Carefully select and train workers with right abilities for the job and provide proper incentives o Support workers by carefully planning their work and removing obstacles - Scientific Management (the Gilbreths) o Motion study, eliminating wasted motions improves performance - Administrative principles (Henri Fayol) o Forecast, planning organization, command, coordination, control ❖ Key principles of management: solar chain, unity of command, unity of direction - Administrative Principles (Mary Parker Follett) o groups and human cooperation o forward looking management insights - Bureaucratic organization (Max Weber) o Ideal, intentionally rational and very efficient form of organization o Based on principles of logic, order and legit authority Characteristics: - clear division of labour - clear hierarchy of authority - formal rules & procedures - impersonality - careers based on merit possible disadvantages: -excessive paperwork or “red tape” - slowness in handling problems - Rigidity in the face of shifting needs -resistance to change - employee apathy Behavioral or human resource approach (Assumption: ppl are social & self-actualizing) - Human resource approaches include: o Hawthorne studies ❖ Initial study examined how economic incentives physical conditions affected worker output ❖ No consistent relationship found ❖ Psychological factors influences results ❖ Relay assembly test-room studies ❖ Employee attitudes, interpersonal relations, and group processes ❖ Lessons from the Hawthorne studies o Maslow’s theory of human needs ❖ A need is a physiological or psychological deficiency a person feels compelled to satisfy Need Levels: -physiological, safety, social, esteem, self-actualization ❖ Deficit principle: • A satisfied need is not a motivator of behaviour ❖ Progression principle • A need becomes a motivator once the preceding lower level need is satisfied ❖ Both principles cease to operate at self actualization level o McGregor’s theory X & Y ❖ Assumes X that workers: • Dislike work • Lack ambition • Are irresponsible • Resist change
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