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Lecture 5

GMS 200 Lecture 5: Chapter 2

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Global Management Studies
GMS 200
Bamidele Adekunle

Lecture 4 Outline • Classical school of thought • Behavioral or human resource approach • Role of quantitative analysis in management • Systems view Vs contingency thinking st • Management themes of the 21 century Classical School of Thought Approaches include: • Scientific management o Emphasizes careful selection and training of workers and supervisory support o Frederick Taylor published Principles of Scientific Management; he’s father of Scientific Management ▪ He wants to improve productivity and develop the most efficient way to perform them ▪ 4 guiding principles • Develop a science that includes rules of motion, standardized work implements, and proper working conditions • Carefully select workers with right abilities for the job • Carefully train workers to do job and give proper incentives to cooperate with job science • Support workers by carefully planning their work and by smoothing the way as they go about their jobs o The Gilbreths ▪ Motion study – science of reducing a task to its basic physical motions • Administrative principles o Henry Fayol identified 14 principles of management that should be taught to managers o 5 Rules of Management ▪ Forecast, Planning Organization, Command, Coordination, Control o Key principles of management ▪ Scalar chain, Unity of command, unity of direction • Division of labour, authority, discipline, subordination of individual interests, remuneration, centralization, order, equity, personnel tenure, initiative, espirt de corps o Administrative principles (Mary Parker Follett) ▪ Groups and human cooperation ▪ Forward-looking management insights • Bureaucratic organization o Bureaucracy is a rational and efficient form of organization founded on logic, order, and legitimate authority o Max Weber ▪ Clear division of labour • jobs are well defined, and workers become highly skilled at performing them ▪ Clear hierarchy of authority • Authority and responsibility are well defined for each position and each position reports to higher level one ▪ Formal rules and procedures • Written guidelines direct behaviour and decisions in jobs and written files are kept for historical record ▪ Impersonality • rules and procedures are impartially and uniformly applied with no one receiving preferential treatment ▪ Careers based on merit • workers selected and promoted on ability, competency and performance and managers are career employees of the organization o Possible disadvantages of bureaucracy ▪ Excessive paperwork or “red tape” ▪ Slowness in handling problems ▪ Rigidity in the face of shifting needs ▪ Resistance to change ▪ Employee apathy Behavioral or Human Resource approach HR approaches include: • Hawthorne studies o Hawthorne effect is the tendency of persons singled out for special attention to perform as expected o Initial study determine how economic incentives and physical conditions of the workplace affected the output of workers; no consistent relation found o Elton Mayo – psychological factors influenced results ▪ Relay assembly test-room ▪ Employee attitudes, interpersonal relations, and group processes • Peop
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