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Global Management Studies
GMS 200
Helene Moore

GMS- Chapter 11(Communications) Failure to recognize nonverbal signals o Nonverbal communication takes place through gestures, facial expression, body posture , eye contact, and use of interpersonal space o Mixed messages occur when a person's words and nonverbal signals communicate different things o The growing use of communication technologies causes important nonverbal communication to be lost Physical distraction  Include interruptions from telephone calls, drop-in visitors, a lack of privacy, etc  Can interfere with the effectiveness of a communication attempt  Can be avoided or at least minimized through proper planning (Checking emails while talking to people) Status Effects o Occur when an organization's hierarchy of authority creates a barrier to effective communication o Status Effect Include:  Filtering- the intentional distortion of information to make it appear favo
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