GMS 200 Lecture Notes - Active Listening, Proxemics, Nonverbal Communication

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Helene Moore

Document Summary

Include interruptions from telephone calls, drop-in visitors, a lack of privacy, etc. Can interfere with the effectiveness of a communication attempt. Can be avoided or at least minimized through proper planning (checking emails while talking to people) Status effects: occur when an organization"s hierarchy of authority creates a barrier to effective communication, status effect include: Filtering- the intentional distortion of information to make it appear favourable to the recipient. The process of taking action to help someone say exactly what he or she really means. Note al cues, verbal and non verbal. The process of telling others how you feel about something they did or said, or about the situation in general. Constructive feedback guidelines: give it directly, make it specific, give it when the receiver is willing/able to accept it, make sure it is valid, give it in small doses.