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GMS chapter 16.docx

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Global Management Studies
GMS 200
Sui Sui

GMS Chapter Sixteen: Control Processes and Systems Why and how do managers control? Controlling: Is the process of measuring performance and taking action to ensure desired results After-action review: Identifies lessons learned through a completed project, task force assignment, or special operation. TYPES OF CONTROLS Work Inputs Work Throughputs Work Outputs Feedforward controls Concurrent controls Feedback Controls Ensure the right directions Ensure the right things are Ensure that final results are are set & the right resource being done as part of up to desired standards inputs are available workflow operations Solve problems Solve problems while Solve problems Before they occur they occur after they occur INTERNAL AND EXTERNAL CONTROLS Self-control: Or internal control, occurs through self-discipline fulfilling many responsibilities Bureaucratic control: Influcences behaviour through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision. Clan control: Influences behaviour through norms and expectations set by the organizational culture. Market control: Is essentially the influence of market competition on the behaviour of organizations and their members. What are the steps in the control process? Step 1: Establish Objectives and Standards Output standards: Measures performance re
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