Chapter Sixteen: Control Processes and Systems
Why and how do managers control?
Controlling: Is the process of measuring performance and taking action to ensure desired results
After-action review: Identifies lessons learned through a completed project, task force
assignment, or special operation.
TYPES OF CONTROLS
Work Inputs Work Throughputs Work Outputs
Feedforward controls Concurrent controls Feedback Controls
Ensure the right directions Ensure the right things are Ensure that final results are
are set & the right resource being done as part of up to desired standards
inputs are available workflow operations
Solve problems Solve problems while Solve problems
Before they occur they occur after they occur
INTERNAL AND EXTERNAL CONTROLS
Self-control: Or internal control, occurs through self-discipline fulfilling many responsibilities
Bureaucratic control: Influcences behaviour through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision.
Clan control: Influences behaviour through norms and expectations set by the organizational
Market control: Is essentially the influence of market competition on the behaviour of
organizations and their members.
What are the steps in the control process?
Step 1: Establish Objectives and Standards
Output standards: Measures performance re