GMS 200 Lecture Notes - Total Quality Management, Glass Ceiling, Collaborative Software

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Tsogbadral Galaabaatar

Document Summary

Intellectual capital: is the collective brainpower or shared knowledge of a workforce. Knowledge worker: is someone whose mind is a critical asset to employers. Globalization: is the worldwide interdependence of resource flows, product markets, and business competition. Workforce diversity: describes differences in gender, race, age , ethnicity among workers. Prejudice: is the display of negative, irrational attitudes toward women or minorities. Glass ceiling effect: is an invisible barrier limiting career advancement of women and minorities. Ethics: set moral standards of what is good and right in one"s behaviour. Corporate governance: is oversight of a company"s management by a board of directors. Open system: organizations interact with their environment to transform resources into product output. Performance effectiveness: is an output measure of task or goal accomplishment. Performance efficiency: is an input measure of resource costs associated with goal accomplishment. Top managers:guide the performance of the organization as a whole or of one of its major parts.